Privacy Statement

Privacy Statement

Alert Logic, Inc. respects the privacy of all customers and website visitors. In that regard, we have established this Privacy Policy, in compliance with U.S.-EU and U.S.-Swiss Safe Harbor provisions, as a commitment to maintain the privacy of your personal information in connection with all of your online interactions with us. Privacy regulations and data handling requirements differ between the United States and the countries that make up the European Union. In order to bridge these differences in approach and provide a streamlined means for U.S. organizations to comply with the European Commission’s 1998 Directive on Data Protection, the U.S. Department of Commerce in consultation with the European Commission developed the Safe Harbor Framework, which was approved by the EU in 2000. Alert Logic adheres to the Safe Harbor Principles as set forth in the corporate Privacy Policy. By using this site, you consent to the practices described herein.

Use of Personal Information

Alert Logic may gather information about you through your use of our web site and services in three ways. First, we may collect and store some personally identifiable information (such as your first and last name, telephone numbers, physical addresses, and e-mail addresses) that you provide to us for the purposes of facilitating your use of the Alert Logic site and services, handling correspondence with you, and registering your credentials for site access entitlements. Second, we may collect and store information about your visits and interactions with our site in collective or aggregated data that does not identify you specifically, but is automatically received and recorded by us through the use of “cookies.” A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used by our web site to communicate state information to and from your browser and the website. The state information can be used for session identification, user preferences, or anything else that can be accomplished through storing text data associated with providing our services. Cookies cannot be programmed, cannot carry viruses, and cannot install malware on your computer. Third, while Alert Logic does not intend to collect personal information beyond the most basic user identification data elements mentioned previously, the data being collected by our products and services could contain personally identifiable information that is more sensitive in nature. Please be aware that this Privacy Statement and the choices you make on this web site will not necessarily apply to personal information you may have provided to us in the context of other, separately operated, Alert Logic products or services. The security of that data is warranted by Alert Logic as described in your contract and service terms and is verified annually through both internal and external audit activities.

We use your site-related information to help maintain accurate accounts, to provide and to change services, to provide accurate billing and shipping, to answer your product and service inquiries, to market services and products, and to ensure that our web site is useful to you. Alert Logic does not market to or collect personal information about children under 13 years of age via any site, product, or service.

Sharing Information

The information that we obtain from you is necessary for us to provide your services. As a general rule, Alert Logic will not sell, trade, or disclose to third parties personal information gathered online about you without your consent. The only exceptions to this rule are: (i) when we work with affiliated businesses, partners, or agents to develop a relationship with you or to perform services for you on our behalf or (ii) as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to you or others. In the case of (i) above, we require the relevant businesses, partners, or agents to adhere to our policies regarding the use and protection of your personal information. To update any of your personal information or to change any of your marketing preferences, you may contact us at support@alertlogic.com

E-mail Communication

We and our affiliated businesses, partners, and agents may use e-mail to communicate to our customers, respond to visitor e-mails, or to inform you about events or new products. We will not send commercial solicitation via e-mail to you if you request that it not be sent.

Choice

You may choose to “opt out” of (a) any third-party sharing of personal information by Alert Logic (except pursuant to item (ii) of “Sharing Information” above) or email communication as permitted above or (b) Alert Logic’s use of personal information you feel is incompatible with the purpose(s) for which it was originally collected or authorized by you. If you wish to “opt out”, you can contact Alert Logic with your request via email at privacy@alertlogic.com or via mail at 1776 Yorktown St., 7th Floor, Houston, TX 77056 Attn: Compliance.

Access

If you wish to obtain a copy of the personal information collected by Alert Logic or to correct, amend, or delete certain personal information collected by Alert Logic, you can contact Alert Logic with your request via email at privacy@alertlogic.com or via mail at 1776 Yorktown St., 7th Floor, Houston, TX 77056 Attn: Compliance.

Security

Alert Logic utilizes generally accepted industry practices and standards in order to protect the personal information provided to or collected by us. In the case of (i) of “Sharing Information” above, we require that the relevant businesses, partners, or agents adhere to our policies regarding the use and protection of your personal information.

Modifications/Enforcement

Alert Logic reserves the right to modify this Privacy Policy from time to time without notice and at Alert Logic’s sole discretion. Such modifications shall be effective when posted. If you have any inquiries or concerns regarding Alert Logic’s privacy policy or its compliance with this privacy policy, please contact Alert Logic via email at privacy@alertlogic.com or via mail at 1776 Yorktown St., 7th Floor, Houston, TX 77056 Attn: Compliance. If you believe that Alert Logic has operated in a manner inconsistent with or in violation of this Privacy Policy, please contact us immediately, via email at privacy@alertlogic.com or via mail at 1776 Yorktown St., 7th Floor, Houston, TX 77056 Attn: Compliance, to remedy the inconsistency or problem. If the inconsistency or problem is not remedied by Alert Logic to your satisfaction, please contact the American Arbitration Association at www.adr.org for an independent review and resolution of the issue.

Contacting the Company

For questions or comments regarding this Privacy Policy, please contact us at:

Alert Logic, Inc.
1776 Yorktown
7th Floor Houston, TX 77056
privacy@alertlogic.com

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