To the Alert Logic customer and partner community,

With the global coronavirus (COVID-19) situation continuing to develop, Alert Logic is actively taking steps to safeguard the health of our employees and mitigate the spread of the virus in all the communities we are members of, while ensuring the continuity of our operations and maintaining consistently high levels of service to you.

As a worldwide organization that is entrusted to deliver an essential service 24/7, we are well prepared for the unexpected. In addition to our standard business continuity plans, we began reviewing and implementing specific provisions shortly after the COVID-19 outbreak occurred in China. While there continue to be unknowns, we are here and we are ready.

To support our employees in their well-being, we are asking them to work from home and refrain from all non-essential travel. Operating remotely is business-as-usual for our global team. We have voice and video systems in place and have encouraged their use for most customer and business partner meetings. In addition to operational enablement of our remote workforce we maintain the security controls and access management to support continuous monitoring and compliance.

Your day-to-day interaction with Alert Logic will remain unchanged. Our security operations are designed for continuous availability, operating across multiple geographic locations and capable of shifting resources and workflow as needed. Our online systems are built for extreme scale and are expected to operate without disruption. They will continue to be monitored and supported by the Alert Logic engineering and operations teams.

We will remain vigilant as this situation evolves, and continue to adjust our operations as needed. We are confident in our ability to uphold our commitments to your business and trust during this challenging time, and will maintain an open line of communication with the extended Alert Logic community throughout. We appreciate your continued trust and partnership as we navigate through this situation.

Best regards,

Bob Lyons, President and CEO
Alert Logic, Inc.

Bob Lyons
About the Author
Bob Lyons

As Chief Executive Officer, Bob Lyons brings Alert Logic more than 25 years of experience as a global executive with a demonstrated track record of value creation through technology innovation, revenue growth, customer experience and operational excellence. He is recognized for his success in helping high-growth technology and Software-as-a-Service companies scale globally and innovate, most recently as President and Chief Operating Officer of Connexions, a global leader in SaaS based customer loyalty and engagement solutions. Previously he served as Executive Vice President, Technology and Operations at Ascend Learning, a leading educational content and SaaS company. At Alert Logic, Lyons will support the company’s continued leadership and growth in security and compliance solutions for today’s diverse technology environments.

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