Alert Logic, Inc. respects the privacy of its customers and website visitors.
This Privacy Statement describes how Alert Logic collects and uses the personally identifying information you provide on our website. It also describes the choices available to you regarding how Alert Logic can use your personally identifying information and the steps you can take to access this information and to request that we correct or delete it.
Use of Personal Information
Alert Logic may gather information about you through your use of our website and services in several ways.
Information you provide to us
We may collect and store some personally identifiable information (such as your first and last name, telephone numbers, physical addresses, and e-mail addresses) that you provide to us for the purposes of facilitating your use of the Alert Logic website and services, handling correspondence with you, and registering your credentials for site access entitlements.
We may collect and store information about your visits and interactions with our site in collective or aggregated data that does not identify you specifically, but is automatically received and recorded by us through the use of “cookies.” A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used by our website to communicate state information to and from your browser and the website. The state information can be used for session identification, user preferences, or anything else that can be accomplished through storing text data associated with providing our services. Cookies cannot be programmed, cannot carry viruses, and cannot install malware on your computer.
While Alert Logic does not intend to collect personal information beyond the most basic user identification data elements mentioned previously, the data being collected by our products and services could contain personally identifiable information that is more sensitive in nature. Please be aware that this Privacy Statement and the choices you make on this website will not necessarily apply to personal information you may have provided to us in the context of other, separately operated, Alert Logic products or services. The security of that data is warranted by Alert Logic as described in your contract and service terms and is verified annually through both internal and external audit activities. We use your site-related information to help maintain accurate accounts, to provide and to change services, to provide accurate billing and shipping, to answer your product and service inquiries, to market services and products, and to ensure that our website is useful to you.
Alert Logic does not market to or knowingly collect personal information from children under 13 years of age via any site, product, or service.
Most browsers will allow you to see what cookies you have and delete them from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including some useful functionality such as personalization and “keep me signed in” and “remember me” features. For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.
Web Beacons and Embedded Scripts
Web beacons and embedded scripts are technologies used by Alert Logic on our website and in some of our emails and advertisements.
Web beacons are programming code included in web pages, emails, and ads that notify us when web pages, emails, or advertisements have been viewed or clicked on.
Embedded scripts are programming code included within some of our web pages that measure how you use those web pages, for example, which links you click. We use this information to improve our website to your likely interests.
Alert Logic uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our web sites and compiles reports for us on activity on our websites.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the Alert Logic website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Managing Analytics cookies
You can opt-out of having your anonymized browsing activity within websites recorded by analytics cookies. We use the following service providers and you can learn more about their privacy policies and how to opt-out of their cookies by clicking on following links:
Google Analytics: http://www.google.com/analytics/learn/privacy.html
The information that we obtain from you is necessary for us to provide you our services. As a general rule, Alert Logic will not sell, trade, or disclose to third parties’ personal information gathered online about you without your consent. The only exceptions to this rule are: (i) when we work with affiliated businesses, partners, or agents to develop a relationship with you or to perform services for you on our behalf or (ii) as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to you or others. In the case of (i) above, we require the relevant businesses, partners, or agents to adhere to our policies regarding the use and protection of your personal information.
To update any of your personal information or to change any of your marketing preferences, you may contact us at firstname.lastname@example.org.
We and our affiliated businesses, partners, and agents may use e-mail to communicate to our customers, respond to visitor e-mails, or to inform you about events or new products. We will not send commercial solicitation via e-mail to you if you request that it not be sent.
You may choose to “opt out” of (a) any third-party sharing of personal information by Alert Logic (except pursuant to item (ii) of “Sharing Information” above) or email communication as permitted above or (b) Alert Logic’s use of personal information you feel is incompatible with the purpose(s) for which it was originally collected or authorized by you. If you wish to “opt out”, you can contact Alert Logic with your request via email at email@example.com or via mail at 1776 Yorktown St., 7th Floor, Houston, TX 77056 Attn: Compliance.
If you wish to obtain a copy of the personal information collected by Alert Logic or to correct, amend, or delete certain personal information collected by Alert Logic, you can contact Alert Logic with your request via email at firstname.lastname@example.org or via mail at 1776 Yorktown St., 7th Floor, Houston, TX 77056 Attn: Data Protection Officer.
Transferring information overseas
Alert Logic has offices in the UK, USA and Colombia. It is possible therefore that your details or information collected may be available to these offices. However, we have taken all steps necessary to ensure that your information is adequately protected where it is transferred to another jurisdiction.
Alert Logic utilizes generally accepted industry practices and standards in order to protect the personal information provided to or collected by us. In the case of clause (i) under “Sharing Information” above, we require that the relevant businesses, partners, or agents adhere to our policies regarding the use and protection of your personal information.
Links to Other Web Sites
This Privacy Statement applies to Alert Logic web services only. Our site includes links to other websites. If you submit personally identifying information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Contacting the Company
Want to learn about Alert Logic products in more detail? Call us direct at +1.877.484.8383, for the UK call +44 (0) 203 011 5533, or complete this form. An Alert Logic representative will contact you soon.