Privacy Statement

Alert Logic, Inc. respects the privacy of its customers and website visitors.

We will always seek to comply with all applicable data protections laws, wherever we operate, including under the EU General Data Protection Regulation (GDPR) and domestic legislation in the US and elsewhere.

This Privacy Statement describes how Alert Logic collects and uses the personally identifying information provided by users of the Alert Logic Website, users of Alert Logic products and services and users applying for employment at Alert Logic. It also describes the choices available to you regarding Alert Logic’s use of your personally identifying information and the steps you can take to access this information and to request that we correct or delete it.

Use of Personal Information
We collect and store personally identifiable information that you provide to Alert Logic.

Alert Logic may gather information about you through your use of our website, products and services in several ways:

  • to carry out obligations arising from any contracts entered into with you and to provide you with the information, products and services that you request;
  • to provide you with information about Alert Logic products and services that are similar to those that you have already purchased or enquired about and to tell you about special offers;
  • to provide you with reminders and updates relating to Alert Logic products and services that you use;
  • to deliver relevant information and advertising to you.
  • to process applications for employment via the Careers section of the Alert Logic website.

Information we collect
You may give Alert Logic personal information about yourself by filling in forms on the site, by registering or attending marketing related events or by corresponding with Alert Logic by phone, e-mail, web chat or otherwise such as your first and last name, telephone numbers, physical addresses, and e-mail addresses, employment and education details.

For users of Alert Logic products and services, we collect:

  • Contact details such as such as your first and last name, telephone numbers, physical addresses, and e-mail addresses for correspondence purposes;
  • Log-in credentials to ensure the end user is entitled access to Alert Logic products and services.

Alert Logic may also receive information such as name, job title, company email address from trusted third-party sources to help us identify new customers and create more tailored interaction of our products and services that may be of interest to potential customers.

Alert Logic does not market to or knowingly collect personal information from children under 13 years of age via any site, product, or service.

Cookies
We may collect and store information about your visits and interactions with our site in collective or aggregated data that does not identify you specifically, but is automatically received and recorded by us through the use of “cookies.” A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is used by our web site to communicate state information to and from your browser and the website. The state information can be used for session identification, user preferences, or anything else that can be accomplished through storing text data associated with providing our services. Cookies cannot be programmed, cannot carry viruses, and cannot install malware on your computer.

We use cookies to understand your likely interests, so we can provide you more relevant content on our website.

While Alert Logic does not intend to collect personal information beyond the most basic user identification data elements mentioned previously, the data being collected by our products and services could contain personally identifiable information that is more sensitive in nature. Please be aware that this Privacy Statement and the choices you make on this web site will not necessarily apply to personal information you may have provided to us in the context of other, separately operated, Alert Logic products or services. The security of that data is warranted by Alert Logic as described in your contract and service terms and is verified annually through both internal and external audit activities. We use your site-related information to help maintain accurate accounts, to provide and to change services, to provide accurate billing and shipping, to answer your product and service inquiries, to market services and products, and to ensure that our web site is useful to you.

How to refuse the use of cookies
You may refuse the use of cookies by selecting the appropriate settings in your browser.

Most browsers will allow you to see what cookies you have and delete them from particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including some useful functionality such as personalization and “keep me signed in” and “remember me” features. For more information on how to modify your browser settings to block or filter cookies, see http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.

Web Beacons and Embedded Scripts
Web beacons and embedded scripts are technologies used by Alert Logic on our website and in some of our emails and advertisements.

Web beacons are programming code included in web pages, emails, and ads that notify us when web pages, emails, or advertisements have been viewed or clicked on.

Embedded scripts are programming code included within some of our web pages that measure how you use those web pages, for example, which links you click. We use this information to improve our website and marketing to your likely interests.

Google Analytics
Alert Logic uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our web sites and compiles reports for us on activity on our web sites.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the Alert Logic website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Managing Analytics cookies
You can opt-out of having your anonymized browsing activity within websites recorded by analytics cookies. We use external service providers including those listed below. You can learn more about their privacy policies and how to opt-out of their cookies by clicking on following links:

Adobe: http://www.adobe.com/privacy/opt-out.html

Google Analytics: http://www.google.com/analytics/learn/privacy.html

Good Practice

Alert will subscribe to the fundamental principles of good data protection practice including:

  • Processing data lawfully and fairly;
  • Collecting information for specified, explicit and legitimate purposes;
  • Ensuring that the data we collect is adequate, relevant and accurate;
  • Retaining data for no longer than is necessary; and
  • Applying appropriate security measures to protect data.

Sharing Information
Alert Logic Inc. is part of a group of associated companies in other jurisdictions. We may share the information that we obtain about you with group companies but will only do so having taken appropriate steps to ensure that your data is secure and processed in accordance with your legal rights. This includes ensuring that any recipient of data about you is obliged to meet applicable data protection standards.

The Alert Logic Inc. website is hosted in the United States. If you are located in another jurisdiction, including in the European Union, you acknowledge that personal data may be processed or transferred to the US, where there may not be equivalent levels of data protection to the laws in your home country. This data may also be sent from the US back to a group company in another country. We have procedures in place to ensure that your information is managed in a safe and secure manner when it is transferred.

The information that we obtain from you is necessary for us to provide you our services. As a general rule, Alert Logic will not sell, trade, or disclose to third parties’ personal information gathered online about you without your consent. The only exceptions to this rule are: (i) when we work with affiliated businesses, partners, or agents to develop a relationship with you or to perform services for you on our behalf or (ii) as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to you or others. In the case of (i) above, we require the relevant businesses, partners, or agents to adhere to our policies regarding the use and protection of your personal information.

To update any of your personal information or to change any of your marketing preferences, you may contact us at privacy@alertlogic.com.

E-mail Communication
We and our affiliated businesses, partners, and agents may use e-mail to communicate to our customers, respond to visitor e-mails, or to inform you about events or new products. We will not send commercial solicitation via e-mail to you if you request that it not be sent.

You can manage your email subscription preferences here [https://go.alertlogic.com/Subscription-Management_Subscription-Management-Center.html].

Choice
You may choose to “opt out” of (a) any third-party sharing of personal information by Alert Logic (except pursuant to item (ii) of “Sharing Information” above) or email communication as permitted above or (b) Alert Logic’s use of personal information you feel is incompatible with the purpose(s) for which it was originally collected or authorized by you. If you wish to “opt out”, you can contact Alert Logic with your request via email at privacy@alertlogic.com or via mail at 1776 Yorktown St., Suite 150, Houston, TX 77056 Attn: Compliance.

Retention
We will retain your personal information as needed to fulfil the purposes for which it was collected. We will retain and use your personal information as necessary to comply with our business requirements, legal obligations, resolve disputes, protect our assets, and enforce our agreements.

Access and Correction
If you wish to obtain a copy of the personal information collected by Alert Logic or to correct, amend, or delete certain personal information collected by Alert Logic, you can contact Alert Logic with your request via email at privacy@alertlogic.com or via mail at 1776 Yorktown St., Suite 150, Houston, TX 77056 Attn: Compliance.

In all jurisdictions in which we operate within the European Economic Area, Alert Logic businesses will comply, in full, with EU general data protection legislations. Where applicable, a local website may be maintained by the local business. Should this be the case, that business will be the controller for the processing of any personal data, which shall not include special categories of data as set out in the GDPR.

We will only process personal data where it is necessary to do so in accordance with our obligations and this privacy notice. In particular, we will only process personal data if we have your consent to do so, or where it is necessary when considering entering into a contract or otherwise contracting with you or where it is necessary in our legitimate interest.

Where your consent is required, this will be made explicitly clear and you will have the freedom to choose whether to consent or not and to withdraw any consent given at any time. By way of example, we would seek your consent to send you marketing material.

Transferring Information Overseas
Alert Logic has offices in the UK, USA and Colombia. It is possible therefore that your details or information collected may be available to these offices.  However, we have taken all steps necessary to ensure that your information is adequately protected where it is transferred to another jurisdiction.

Alert Logic complies with the EU–U.S. Privacy Shield Framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States, respectively.  You can view a description of how we comply with the Privacy Shield Principles in our Privacy Shield Policy.

Security
Alert Logic utilizes generally accepted industry practices and standards in order to protect the personal information provided to or collected by us. In the case of clause (i) under “Sharing Information” above, we require that the relevant businesses, partners, or agents adhere to our policies regarding the use and protection of your personal information.  

Links to Other Web Sites
This Privacy Statement applies to Alert Logic services only. Our Site includes links to other websites. If you submit personally identifying information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Modifications
Alert Logic reserves the right to modify this Privacy Statement from time to time without notice and at Alert Logic’s sole discretion. Such modifications shall be effective when posted.

Contacting the Company
If you have any inquiries, concerns, questions, or comments regarding this Privacy Statement or Alert Logic’s compliance with this Privacy Statement , please contact Alert Logic via email at privacy@alertlogic.com or via mail at: Alert Logic, Inc. 1776 Yorktown St., Suite 150, Houston, TX 77056  Attn: Compliance.