Inside Alert Logic: Customer Success Manager
The Alert Logic Customer Success Manager, or CSM, helps our customers get value from our solutions quickly. Our CSMs are laser-focused on creating proactive interactions to demonstrate and deliver the value of our solutions. Each CSM is empowered to take effective steps when customers have questions, need support, or want a quick answer about a particular capability. Essentially, the CSM is the quarterback for the customer experience and is empowered to make sure things run smoothly and customers receive continuous value from our unique combination of platform, intelligence, and experts.